Delivery times vary depending on whether a piece is in stock and ready to ship, made to order or a bespoke commission. Details on specific lead times can be found on each product's page, there is more information on our commissioning process here.
Once a piece of jewellery has been produced, our delivery options are standard, as detailed below.
If you have a specific date in mind or have any questions about any of the information on this page, please email us at firstname.lastname@example.org
Delivery within the UK is FREE for orders over £250. For orders under £250 our postage and packaging charge is a flat rate of £10. We use Royal Mail Special Delivery as standard, packages are insured and tracked. They are normally guaranteed before 1pm next working day and require a signature upon arrival.
During the current COVID-19 restrictions, we are making one post office run per week. Please bear with us on the slightly extended delivery times.
Delivery is the responsibility of Royal Mail and we cannot take responsibility for any delays incurred while the package is in their care.
Should you like to organise alternative means of delivery or collection, please get in touch to discuss further on email@example.com
All the prices on our website include UK VAT of 20%. If you are purchasing an item from outside the UK the VAT will be removed at checkout.
For orders under £500 we offer two options for international delivery:
Insured and Tracked Delivery is handled by FedEx and costs £75. The package will travel via a tracked, insured service and require a signature upon arrival. Delivery timeframe is usually 2 to 5 working days once the item has been dispatched.
Tracked and signed delivery is handled by UK Royal Mail and costs £20. This option can only be insured for up to £250 value. If the piece you are ordering is a higher value using this shipping method will be at your own risk. Delivery timeframe is usually 5 to 10 working days once the item has been dispatched.
Orders over £500 are automatically sent via the fully insured Fedex service (£75).
Any import duties, sales taxes and customs charges are the sole responsibility of the customer. Paperwork detailing the contents of the parcel will accompany the package for customs purposes.
BREXIT UPDATE for EU Customers
Please note that if we are sending an item to you in the EU this will be subject to new tax and duty charges that have come into affect since 1st January 2021. On entering your country your local customs will charge you local VAT on the item (which is 17 - 25% depending on country). Additionally you may be charged a handling fee by the courier of roughly £20 to £30 depending on the value of the item and your country. This handling fee may well change or stop in coming months as the Brexit dust settles. If you have any queries on this please do contact us.
All JHW jewellery is carefully packaged in bespoke, branded boxes along with a copy of our care instructions. These are then placed into unbranded boxes with our name and address included in the ‘senders’ details.
If you would like a personal note included (for example for a gift order) please contact us.
During the current COVID-19 pandemic, each piece of jewellery is carefully cleaned / sanitised prior to leaving our studio.