Please visit our Delivery page for details, and check the product's page for further information. There is more information on bespoke items and their timescales on our Commissioning process page.
Returns & Exchanges
We hope that you will be delighted with your JHW jewellery but if for any reason you want to return an item, whether for an exchange or refund you have 14 days to do so.
To arrange a return please contact email@example.com quoting your name, order number, address and reason for return. Please do not send the item back to us until we have confirmed it is ok to do so - we are not always at the studio to receive parcels every day.
The jewellery will be your responsibility until it is received back at our studio, so we recommend that you use a postal or courier service, which will insure the goods while they are in transit such as Royal mail's Special delivery service (if you are in the UK). Return postage costs are your responsibility.
If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
Goods must be returned unworn and in their original condition and packaging to: Jo Hayes Ward, Studio 211, Cockpit Arts, 18-22 Creekside, London, SE8 3DZ, UK.
Upon receipt of the goods, we will start the exchange/refund process.
If exchanging for another piece, timeframes will depend on the availability of the new piece and if it needs to be made to order. We will liaise with you directly on this.
Please allow 14 days for refunds to be processed.
PLEASE NOTE: If an item that has been purchased with free shipping and is returned for refund the shipping charge (£10.00) will be deducted from the purchase value. Postage costs, sales taxes or duties payable will not be refunded unless the original item was faulty.
Items exempt from both the refund and exchange policies, unless they are faulty, are:
- Made to order or customised items
- Bespoke commissions
Pricing and Payment
All the prices are shown in GBP (sterling). Goods are charged at the price stated on the date the customer places the order and are inclusive of VAT. Should you be purchasing an item from outside of the UK the VAT will be removed at checkout. Prices are correct at time of publication. In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Jo Hayes Ward LTD reserves the right to change prices without prior notice. International residents will be liable for all import duties and taxes which will be handled and charged by local customs.
All transactions are handled by a secure online independent payment service provider. We do not store credit card details nor do we share financial details with any 3rd parties. We accept payment online by Visa, MasterCard, Maestro, Electron or Solo via the secure payment provider. Payment can also be made by online bank transfers. Please contact us if you would like to pay by this method.
We are happy to accept part payment on made to order or bespoke commissions, for example 50% to start the order and 50% on completion of order. For bespoke projects we may ask for a design fee initially to draw up designs. Please note that all deposits and design fees are non-refundable.
All orders are subject to acceptance and availability.
Each product is handmade and therefore unique, variations may occur. Colours and textures may vary slightly and sizes are accurate within reason.
Terms and Conditions
When you use this website you are automatically agreeing with and accepting all of the Terms and Conditions for the supply of goods through www.johayesward.com. Jo Hayes Ward Ltd. may update these Terms and Conditions from time to time and will notify you of such changes by uploading them on the site. Usage of the website implies acceptance of the revised terms and conditions.
Terms of Sale
On receipt of payment for the goods that you ordered, you will receive an acceptance e-mail sent to the e-mail address you provided when ordering. Our acceptance of your order constitutes a legally binding contract. Therefore, only adults (persons aged 18 and over) and other individuals who are lawfully entitled to enter into a legally binding contract under English law can make a purchase on this site.
Jo Hayes Ward Ltd retains copyright of all designs, photography, text, and other content on this website, actionable in law for any breaches.
If you would like to feature fully credited images of Jo Hayes Ward Jewellery in the media, please contact Jo Hayes Ward to request permission.